Events
March 31, 2026
by
Andrej Evtimov
Three days of honest conversations, sharp thinking, and real momentum around the future of claims management.
The CLM Annual Conference 2026 wrapped up in Orlando, and it delivered exactly what the amaise team expected - three days of honest conversations, sharp thinking, and real momentum around the future of claims management.
On the Ground in Orlando
The amaise team lead by Scott Francis took the stage for a panel on "Strategic Settlements and Succession" - one of the most timely topics on the agenda. The session brought together perspectives from carriers, defense counsel, and claims leaders to address some of the most pressing challenges facing the industry today.
Throughout the conference, we engaged with industry professionals across sessions, roundtables, and hallway conversations that cut straight to what's actually happening on the ground.
Key Takeaways from the Conference
The conversations across three days surfaced themes that anyone working in claims will recognize immediately:
- Talent shortage and succession planning - The industry is facing a real gap, and intentional investment in personal development is no longer optional
- Social inflation - Combating it requires a combination of technology adoption, creative problem solving, and sharper communication across teams
- Cohesive litigation strategies - Staying dedicated to the process and maintaining consistency across the litigation lifecycle makes a measurable difference
- Early resolution tactics - Getting to fair value for all parties faster requires deliberate strategy, not just speed
- AI in claims - The good, the bad, and the possibilities are all on the table - and so are the risks. The industry is asking hard questions, and that's healthy
- Tower collaboration - When the different layers of a claim work together more effectively, everyone benefits
What the Conference Made Clear
The appetite for purpose-built AI in claims operations was unmistakable. Adjusters, claims directors, and defence counsel are actively looking for tools that reduce manual document chaos and deliver actionable intelligence when it matters most.
Generic AI tools aren't cutting it - the industry wants solutions that understand the specific demands of bodily injury, litigation exposure, and complex documentation.
The CLM Annual Conference 2026 was a strong signal that the claims industry is moving fast - and that the right conversations are finally happening at scale.
Want to connect?
Scott Francis, US General Manager
Email: scott.francis@amaise.com
LinkedIn: linkedin.com/in/scottfrancisil
