Boosting Case-Handling Efficiency: Coop Legal Protection Charts a New Course with amaise

Coop Legal Protection: How amaise Transformed Claims Handling

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Company Profile

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Coop Legal Protection ranks among the most innovative and high-quality providers in Switzerland’s legal-expense insurance market. By combining a nationwide network of highly qualified personal-injury lawyers with cutting-edge technology, the company continually sets new standards for the industry.

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Challenges before amaise

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Personal-injury cases were notoriously time-consuming:

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• Manual sorting of voluminous case files
• Lengthy searches for legally relevant details inside those files
• Labor-intensive creation of concise legal summaries

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Deploying amaise

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After successful pilot tests in 2023, Coop Legal Protection rolled out amaise to its personal-injury team in November 2023. The collaboration is marked by an open, creative “ping-pong” dynamic in which amaise quickly captures requirements and turns them into product improvements.

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Powerful Support from amaise

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“It feels like we’ve switched on a turbo!” enthused one employee. “Tasks that once took hours now take minutes.”

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• Automatic categorization of documents into the right sections
  
• AI-generated summaries—for entire cases, individual segments, or single documents
  
• AI-driven search queries across medical and legal content
  

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Measurable Benefits

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amaise has delivered a major boost in efficiency for personal-injury claims processing at Coop Legal Protection.

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Customer Perspective

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“amaise has brought us a significant leap in efficiency,” says Markus Ganzke, Head of Liability & Insurance Law. “The system gives us an immediate overview once documents are uploaded, enabling a much earlier initial assessment. Sharing files with external partners is also far faster, which accelerates the search for solutions.”

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Conclusion

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Alongside its own in-house AI platform, Coop Legal Protection leverages amaise to streamline workflows and raise service quality. The company continues to demonstrate how technology and legal expertise can work hand in hand to serve clients faster, more efficiently, and with greater competence.